Privacy Policy

Information we collect

• Account details: business name, contact name, email, phone, and location information.
• Customer data you sync from Square or upload: names, phones, visit history, and order metadata.
• Messaging data: SMS content, delivery status, opt-out records, and campaign performance metrics.
• Technical data: IP address, browser type, and usage logs for security and product improvement.

How we use information

• Provide, operate, and improve the ReturnFlow platform.
• Generate and deliver SMS campaigns on your behalf.
• Process billing, prevent fraud, and comply with legal obligations.
• Send service-related emails (onboarding, alerts, account notices).

Sharing

We share data with subprocessors required to run the service (e.g., Twilio for SMS delivery, Square for POS integration, cloud hosting, and payment processing). We do not sell your personal information. We may disclose information when required by law or to protect rights and safety.

Retention & security

We retain data while your account is active and as needed for legal, billing, and compliance purposes. We use encryption in transit, access controls, and per-location data isolation. No method of transmission over the internet is 100% secure.

Your choices

• Marketing email recipients may unsubscribe at any time via our unsubscribe page or email footer.
• SMS recipients may reply STOP to opt out of further messages from a location.
• Account holders may request access, correction, or deletion by contacting support.

Contact

Privacy questions: support@returnflowhq.com